Oracle Fusion Support
Details
- Supplier(s)
- de Novo Consulting Services Limited
- Value
- £3,000,000
- Topic
- System management software development services
- Published
- 9 November 2023
- Source
- uk:sell2wales
Tender description
Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support. Lot 1: Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3.
Timeline
- Completed: Award date1 November 2023
- Completed: Award published9 November 2023Current notice
About the buyer
City and County of Swansea is a Welsh local authority, and buys through Sell2Wales, the Welsh public sector's central tendering portal. Suppliers submit electronic tenders online through eTenderWales. Larger contracts are also advertised on Find a Tender Service under the Procurement Act 2023. Suppliers must register on the Central Digital Platform to bid for contracts above a set threshold value. Major framework agreements are procured through the South West Wales regional collaborative arrangement. Carmarthenshire County Council leads that arrangement for the wider region, alongside Neath Port Talbot, Pembrokeshire and Ceredigion councils.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of City and County of Swansea's contract awards have been in construction work, transport equipment and business services.
Relevant CPV codes
- 72212781 · System management software development services
- 72250000 · System and support services
- 72253000 · Helpdesk and support services
- 72261000 · Software support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@city-and-county-of-swansea.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@city-and-county-of-swansea.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@city-and-county-of-swansea.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@city-and-county-of-swansea.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@city-and-county-of-swansea.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@city-and-county-of-swansea.gov |
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