Debt Recovery Services (DRS)
Details
- Topic
- Collection agency services
- Published
- 7 November 2023
- Submission
- 15 December 2023
- Source
- uk:find_a_tender
Tender description
The procurement of a debt recovery service and in-house tracing for former tenant debt customers who are no longer a resident with us to improve our overall collections performance across the Group.Our objectives from this procurement exercise are:• A DCA that can fulfil all the requirements.• Clear SLA and performance metrics in place for FTA collection (Monthly reporting cycle)• The ability to trace in-house before referring to the DCAs (this could be through a DCA portal)London and Quadrant Housing Trust is conducting this procurement on behalf of itself and allof its group entities Lot 1: Debt collection services
Timeline
- Completed: Tender published7 November 2023Current notice
- Completed: Submission date15 December 2023
About the buyer
London & Quadrant Housing Trust is a leading housing association and residential developer working across London, the South East and beyond. Suppliers register free on its In-tend supplier portal to view current contract opportunities and access tender documents. Procurement notices are also published on the government's Find a Tender service. A forward-looking procurement pipeline sets out upcoming opportunities under the Procurement Act 2023. L&Q operates a strict no purchase order, no pay policy for invoicing. Bidders must also sign the Supplier Code of Conduct and meet L&Q's Living Wage accreditation standard.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of London & Quadrant Housing Trust's contract awards have been in business services, financial and insurance services and architectural and engineering services.
Relevant CPV codes
- 79940000 · Collection agency services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-quadrant-housing-trust.gov |
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