Catering opportunity at the Horniman Museum and Gardens

Tender description

Horniman Museum Enterprises (HME) is inviting Catering Operators to tender for contracts to deliver exceptional catering services in the following locations at the Horniman Museum and Gardens site in Forest Hill, London: The tender is divided into three opportunities: 1. Visitor catering: Main Museum Café, Kiosks and new Children's Café (planned for opening in spring 2025) 2. Event catering*: Weddings and private events/other venue hire 3. Combined visitor and event catering. *We are open to considering exclusive events catering by one contractor or instead appointing a limited selection of caterers to an approved supplier list. Please specify your preference in your proposal. The Visitor and Events Catering strategy seeks to deliver a contemporary, healthy and attractive mix of offers responsive to our diverse audience demands. We welcome an approach focused on sustainability and an excellent visitor experience that demonstrates a warm welcome to visitors from a range of backgrounds. Importantly, the strategy looks to take advantage of evidenced customer demand and grow income across the F&B and hospitality estate. • The contract will begin in March 2024 for a period of no less than five years. • HME welcomes proposals for the lease/concession agreement as part of this tender. • The F&B operator(s) shall have sole catering rights to the locations set out in the opportunities above. However, from time-to-time HME may require the use of certain spaces for internal events, with advanced warning, for a limited number of events per year. An electronic copy of the tender and all accompanying documents should be sent to rosana@tonic-ldn.com by 12 noon 18 December 2023. Hard copies of documents will not be accepted. Late tenders will not be considered. HME may in its absolute discretion extend the closing date but will notify all interested parties accordingly. F&B operators submitting a tender shall permit representatives of HME, upon giving reasonable notice of their intention to do so, to inspect any premises proposed by the tenderer to be used in connection with the provision of services. Tender information should be supplied in the order and format requested in the ITT. F&B operators submitting a tender shall permit representatives of HME, upon giving reasonable notice of their intention to do so, to inspect any premises proposed by the tenderer to be used in connection with the provision of services. Tenders will be evaluated on the following criteria:  Enhancing the customer experience and supporting audience development objectives through the offer of healthy, good quality and value for money menus (30%)  Offering the most commercially advantageous proposal (30%)  Demonstrating a strong track record of success in visitor and/or event catering in similar environments and meeting relevant objectives (20%)  Evidencing a commitment to environmental sustainability (20%)