Customer Service Centre and Digital Transformational Support
Details
- Supplier(s)
- SERCO LIMITED
- Value
- £72,000,000
- Duration
- 5 years
- Topic
- Administration services
- Published
- 31 October 2023
- Source
- uk:procontracts
Tender description
The Customer Service Centre is required to manage most incoming channels (including phone and email enquiries), as well as the processing of transactions for circa 20 Council functions. Further service areas may be added over the contract duration. The Contract term over which the Services will be provided is an initial period of 5 years commencing on the 1st April 2024 with the option to extend for a further two periods of 2 years up to a maximum Contract period of 9 years.
Timeline
- Completed: Award published31 October 2023Current notice
- Completed: Award date1 April 2024
- Next: Contract expiry date31 March 2029in 2 years
About the buyer
Lincolnshire County Council is the local authority responsible for services across the county, and buys through its own Procurement Lincolnshire team. The council favours a Lincolnshire-based approach to procurement, working with partner public bodies across the county where possible. Small and medium enterprises are encouraged to bid for council contracts directly.
Over the past 5 years, most of Lincolnshire County Council's contract awards have been in health and social work, construction work and transport services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@lincolnshire-county-council.gov |
5 similar open tenders
See more open tenders related to Administration services.
- Open tender
Archival Boxes for the National Archives
- Open tender
Bursary services
Related topics
Topics related to Customer Service Centre and Digital Transformational Support, ranked by notice volume.
- 4,653£217.1bn
- 28,015£1.7tn
Related buyers
Buyers similar to Lincolnshire County Council.
- 1,611£17.0bn
- 1,451£1.6bn
- 1,040£1.8bn
- 1,008£3.3bn
- 1,006£2.5bn
- 849£386.7m
- 848£888.6m
- 802£17.3bn
- 745£510.6m
- 643£1.6bn
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.