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Awarded contract

Cambridgeshire County Council Contact Centre Replacement Telephony System

Details

Buyer
Cambridgeshire County Council
Supplier(s)
Amillan Limited
Value
£344,527
Duration
5 years
Topic
Radio, television, communication, telecommunication and related equipment
Published
10 October 2023
Source
uk:contracts_finder

Tender description

The current telephony system used by The Council is no longer suitable to provide modern Contact Centre functionality so a replacement system is being sought which will provide the functionality that our Contact Centre now require. This is a further competition using CCS Framework 3808 Network Services 2 Lot 13: Contact Centre Services.

Timeline

  1. Award date15 September 2023
  2. Award published10 October 2023
    Current notice
  3. Contract expiry date14 August 2028in 2 years

About the buyer

Cambridgeshire County Council buys as a local authority for Cambridgeshire, with a dedicated procurement and commercial team supporting suppliers. The children's commissioning team runs dynamic purchasing systems for external placements, home and community support and supported accommodation for young people. A separate dynamic purchasing system covers education and social care transport, from minibuses to taxis.

Health related contracts are commissioned through the Provider Selection Regime instead.

Over the past 5 years, most of Cambridgeshire County Council's contract awards have been in health and social work, construction work and IT services.

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Decision makers

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Related topics

Topics related to Cambridgeshire County Council Contact Centre Replacement Telephony System, ranked by notice volume.

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  2. Contact Centre Tenders and Contracts
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  3. Telephony Tenders and Contracts
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