Automated Telephony and Chatbot Services
Details
- Buyer
- Norwich City Council
- Supplier(s)
- INFORM COMMUNICATIONS LTD
- Value
- £65,805
- Duration
- 2 years
- Topic
- Software package and information systems
- Published
- 9 October 2023
- Source
- uk:contracts_finder
Tender description
Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services. Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.
Timeline
- Completed: Award date14 September 2023
- Completed: Award published9 October 2023Current notice
- Completed: Contract expiry date13 September 2025
About the buyer
Norwich City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@norwich-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@norwich-city-council.gov |
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