TfL 95743 Contact Centre Outsourced Services Framework
Details
- Buyer
- Transport for London
- Supplier(s)
7 suppliers
- Value
- 2,312,000,000
- Topic
- Office-support services
- Published
- 5 October 2023
- Source
- uk:find_a_tender
Tender description
This is Lot A: Contact Centre Outsourced Service - Lot A - Full Service Contact Centre Full Service to include Call Handling, Correspondence and Card Fulfilment and Technology Lot B: Contact Centre Outsourced Service - Lot B - Contact Handling Contact Centre - Call Handling Lot C: Contact Centre Outsourced Service - Lot C - Fulfilment Contact Centre - Fulfilment (Correspondence and Card Handling) Lot D: Contact Centre Outsourced Services - Lot D - Technology Contact Centre - Technology
Timeline
- Completed: Award date1 May 2023
- Completed: Award published5 October 2023Current notice
About the buyer
Transport for London operates the capital's transport network for the Mayor of London, and buys as a local government organisation on behalf of TfL, the Greater London Authority and the Old Oak and Park Royal Development Corporation. Suppliers register free on the SAP Business Network, where TfL's contract opportunities are published. Higher-value contracts appear on Find a Tender, with Contracts Finder used for smaller opportunities. A dedicated opportunities page lists larger upcoming work on a periodic basis. Rail-related work can be sourced through RISQS, the rail industry supplier qualification scheme, without a published tender notice.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Transport for London's contract awards have been in transport services, business services and repair and maintenance.
Relevant CPV codes
- 79500000 · Office-support services
- 79510000 · Telephone-answering services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
13 similar open tenders
See more open tenders related to TfL 95743 Contact Centre Outsourced Services Framework.
- Open tender
Housing Maintenance & Repair
- Open tender
Housing Maintenance & Repair
Related topics
Topics related to TfL 95743 Contact Centre Outsourced Services Framework, ranked by notice volume.
- 3,276£192.4bn
- 1,420£102.5bn
Related buyers
Buyers similar to Transport for London.
- 132£1.0bn
- 106£6.4m
- 94£440.4m
- 89£1.2bn
- 80£472.1m
- 60£13.2m
- 47£87.1m
- 45£26.7m
- 33£7.6m
- 29£226.9m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
