Provision of security services for SWR

Tender description

South Western Railway operates Trains Services and associated facilities across 200 stations. This contract is a managed service contract, and the Supplier shall provide suitably qualified staff (Officers) and manage them as specified to provide the hi-visibility service and patrols that the Customer expects. This schedule outlines the provision of Officers supporting and protecting the Customers assets on train, at stations, at depots and the passengers using these services. Officers providing services to the Customer as follows: • Station Response Officer - The Officers shall provide a highly visible uniform security service, responding to any incident which threatens the safety or perceived to threaten the safety or security of the Customer, employees, or SWR property, deal robustly with anti-social behavior on trains and stations. In addition, the Officers shall deliver excellent customer service on a day-to-day basis, which mirrors the Customers values. 'Committed to our customers. • Security Check Officers - Conduct Department for Transport standard security checks compliant with National Rail Security Programme and associated protocols and training platforms. Including but not limited to HOT, WHAT, Awareness Counter Terrorism eLearning platform and Managing Suicidal Contact. Where appropriate, Officers may require supporting major incidents or events, therefore crowd control management is vital part of the job and training for this skill is essential. • Depot security Guard - The protection of the Customer's assets and employees from any kind of criminal activity is the priority of the Officers. This includes but not limited to protection of rolling stocks from graffiti or any type of damage and theft of any type of assets. Due to the location of the job and the requirement working in proximity of the third rail the Officers must be trained for Personal Track Safety (PTS) and their competency shall be maintained. • Safety and Security Control Centre Operators - The Officers will be vetted to NPPV 2, (Non-Police Personal Vetting) they shall provide a dedicated, proactive, security focused resource at the security desk within the WICC, monitoring the networks Close Circuit Television system and facilitating the deployment of resources using the Airwave radio system to deal with emergencies, incidents and general tasking as required by the Customer. • Christmas Depot Security Officers - Officers are required to secure and protect the customers assets and infrastructure where appropriate over the Christmas period. Depots and sidings are in scope, this includes but not limited to protection of rolling stocks from graffiti or any type of damage and theft of any type of assets and occasional station security could be included at the Customers request. Officers must be PTS trained due to work location and a competency held. • Network Reassurance Officers - Will be required to provide support to our on-train colleagues during train journeys. Officers will provide a uniform presence to deter Anti-Social Behaviour and Criminal Activity. They will work with our on-train colleagues to provide a highly visible uniform presence and to support in the reduction of Anti-Social behaviour, both real and perceived thus preventing unnecessary dwell times of our trains in addition, the Officers shall deliver excellent customer service on a day-to-day basis, which mirrors the Customers values. 'Committed to our customers'. • Major Event/Incident Security Officers - Similar to the scope of both the SRT and NRT. Suitably Qualified officers relevant to the role they are undertaking, SIA/PTS. The Officers shall provide a highly visible, reassuring uniform security presence, respond to any incidents. Officers will deal robustly with anti-social behaviour or criminality on trains and within stations. In addition, the Officers shall work in collaboration with SWR colleagues, crowd control officers and the emergency services. Lot 1: South Western Railway operates Trains Services and associated facilities across 200 stations. This contract is a managed service contract, and the Supplier shall provide suitably qualified staff (Officers) and manage them as specified to provide the hi-visibility service and patrols that the Customer expects. This schedule outlines the provision of Officers supporting and protecting the Customers assets on train, at stations, at depots and the passengers using these services. Officers providing services to the Customer as follows: • Station Response Officer - The Officers shall provide a highly visible uniform security service, responding to any incident which threatens the safety or perceived to threaten the safety or security of the Customer, employees, or SWR property, deal robustly with anti-social behavior on trains and stations. In addition, the Officers shall deliver excellent customer service on a day-to-day basis, which mirrors the Customers values. 'Committed to our customers. • Security Check Officers - Conduct Department for Transport standard security checks compliant with National Rail Security Programme and associated protocols and training platforms. Including but not limited to HOT, WHAT, Awareness Counter Terrorism eLearning platform and Managing Suicidal Contact. Where appropriate, Officers may require supporting major incidents or events, therefore crowd control management is vital part of the job and training for this skill is essential. • Depot security Guard - The protection of the Customer's assets and employees from any kind of criminal activity is the priority of the Officers. This includes but not limited to protection of rolling stocks from graffiti or any type of damage and theft of any type of assets. Due to the location of the job and the requirement working in proximity of the third rail the Officers must be trained for Personal Track Safety (PTS) and their competency shall be maintained. • Safety and Security Control Centre Operators - The Officers will be vetted to NPPV 2, (Non-Police Personal Vetting) they shall provide a dedicated, proactive, security focused resource at the security desk within the WICC, monitoring the networks Close Circuit Television system and facilitating the deployment of resources using the Airwave radio system to deal with emergencies, incidents and general tasking as required by the Customer. • Christmas Depot Security Officers - Officers are required to secure and protect the customers assets and infrastructure where appropriate over the Christmas period. Depots and sidings are in scope, this includes but not limited to protection of rolling stocks from graffiti or any type of damage and theft of any type of assets and occasional station security could be included at the Customers request. Officers must be PTS trained due to work location and a competency held. • Network Reassurance Officers - Will be required to provide support to our on-train colleagues during train journeys. Officers will provide a uniform presence to deter Anti-Social Behaviour and Criminal Activity. They will work with our on-train colleagues to provide a highly visible uniform presence and to support in the reduction of Anti-Social behaviour, both real and perceived thus preventing unnecessary dwell times of our trains in addition, the Officers shall deliver excellent customer service on a day-to-day basis, which mirrors the Customers values. 'Committed to our customers'. • Major Event/Incident Security Officers - Similar to the scope of both the SRT and NRT. Suitably Qualified officers relevant to the role they are undertaking, SIA/PTS. The Officers shall provide a highly visible, reassuring uniform security presence, respond to any incidents. Officers will deal robustly with anti-social behaviour or criminality on trains and within stations. In addition, the Officers shall work in collaboration with SWR colleagues, crowd control officers and the emergency services. Lot 1: South Western Railway operates Trains Services and associated facilities across 200 stations. This contract is a managed service contract, and the Supplier shall provide suitably qualified staff (Officers) and manage them as specified to provide the hi-visibility service and patrols that the Customer expects. This schedule outlines the provision of Officers supporting and protecting the Customers assets on train, at stations, at depots and the passengers using these services. Officers providing services to the Customer as follows: • Station Response Officer - The Officers shall provide a highly visible uniform security service, responding to any incident which threatens the safety or perceived to threaten the safety or security of the Customer, employees, or SWR property, deal robustly with anti-social behavior on trains and stations. In addition, the Officers shall deliver excellent customer service on a day-to-day basis, which mirrors the Customers values. 'Committed to our customers. • Security Check Officers - Conduct Department for Transport standard security checks compliant with National Rail Security Programme and associated protocols and training platforms. Including but not limited to HOT, WHAT, Awareness Counter Terrorism eLearning platform and Managing Suicidal Contact. Where appropriate, Officers may require supporting major incidents or events, therefore crowd control management is vital part of the job and training for this skill is essential. • Depot security Guard - The protection of the Customer's assets and employees from any kind of criminal activity is the priority of the Officers. This includes but not limited to protection of rolling stocks from graffiti or any type of damage and theft of any type of assets. Due to the location of the job and the requirement working in proximity of the third rail the Officers must be trained for Personal Track Safety (PTS) and their competency shall be maintained. • Safety and Security Control Centre Operators - The Officers will be vetted to NPPV 2, (Non-Police Personal Vetting) they shall provide a dedicated, proactive, security focused resource at the security desk within the WICC, monitoring the networks Close Circuit Television system and facilitating the deployment of resources using the Airwave radio system to deal with emergencies, incidents and general tasking as required by the Customer. • Christmas Depot Security Officers - Officers are required to secure and protect the customers assets and infrastructure where appropriate over the Christmas period. Depots and sidings are in scope, this includes but not limited to protection of rolling stocks from graffiti or any type of damage and theft of any type of assets and occasional station security could be included at the Customers request. Officers must be PTS trained due to work location and a competency held. • Network Reassurance Officers - Will be required to provide support to our on-train colleagues during train journeys. Officers will provide a uniform presence to deter Anti-Social Behaviour and Criminal Activity. They will work with our on-train colleagues to provide a highly visible uniform presence and to support in the reduction of Anti-Social behaviour, both real and perceived thus preventing unnecessary dwell times of our trains in addition, the Officers shall deliver excellent customer service on a day-to-day basis, which mirrors the Customers values. 'Committed to our customers'. • Major Event/Incident Security Officers - Similar to the scope of both the SRT and NRT. Suitably Qualified officers relevant to the role they are undertaking, SIA/PTS. The Officers shall provide a highly visible, reassuring uniform security presence, respond to any incidents. Officers will deal robustly with anti-social behaviour or criminality on trains and within stations. In addition, the Officers shall work in collaboration with SWR colleagues, crowd control officers and the emergency services.