BTA1700 e commerce customer service desk platform
Details
- Buyer
- VisitBritain
- Supplier(s)
- ZENDESK UK LIMITED
- Value
- £74,060.8
- Duration
- 1 year
- Topic
- Information technology services
- Published
- 8 September 2023
- Source
- uk:contracts_finder
Tender description
Contract awarded using Crown Commercial Services Framework Agreement ID: RM1557.13, G-Cloud 13, Lot 2 Cloud Software
Timeline
- Completed: Award published8 September 2023Current notice
- Completed: Award date15 November 2023
- Completed: Contract expiry date14 November 2024
About the buyer
VisitBritain buys as a central government agency and publishes its upcoming spend in a Commercial Pipeline. Public frameworks, including Government Commercial Agency ones, are used where they cover a need. Call-offs have used the Research and Insights dynamic purchasing system and G-Cloud 14. A Contract Management Framework covers contracts after award. Above-threshold contracts are categorised by risk and value, each with an assigned owner and manager.
No preferred supplier list is kept.
Over the past 5 years, most of VisitBritain's contract awards have been in business services, IT services and research and development.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@visitbritain.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@visitbritain.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@visitbritain.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@visitbritain.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@visitbritain.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@visitbritain.gov |
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