Customer Journey Mapping 2023
Details
- Supplier(s)
- PricewaterhouseCoopers LLP
- Value
- £400,000
- Duration
- 2 years
- Topic
- Research services
- Published
- 29 August 2023
- Source
- uk:contracts_finder
Tender description
Customer journey mapping is a key component of the customer experience engine, which will drive customer-centricity within the business, and which will help improve the customer focus of our transformation programme.
Timeline
- Completed: Award date31 July 2023
- Completed: Award published29 August 2023Current notice
- Completed: Contract expiry date31 July 2025
About the buyer
National Highways is the government company that plans, designs, builds, operates and maintains England's motorways and major A roads, and buys as a central government body. Suppliers register on the National Highways eSourcing Portal to search live tenders and opportunities. Larger contracts are also advertised on Find a Tender, with Contracts Finder used for smaller opportunities. Most work reaches the market through framework contracts covering major schemes and routine maintenance. The Supply Chain Team handles queries on contracts, frameworks and procurement processes. A social enterprise dynamic purchasing system also opens smaller contracts to voluntary and community organisations.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of National Highways Limited's contract awards have been in construction work, transport equipment and research and development.
Relevant CPV codes
- 73110000 · Research services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-highways-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-highways-limited.gov |
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