Designing and running the BR-MeX pilot year
Details
- Supplier(s)
- IFF Resarch
- Value
- £179,961
- Duration
- 10 months
- Topic
- Research consultancy services
- Published
- 1 August 2023
- Source
- uk:contracts_finder
Tender description
The overarching objective of BR-MeX is to incentivise wholesale water companies to provide an excellent wholesaler customer experience to business customers and Retailers. Ofwat and MOSL are working collaboratively on commissioning a design and research project to develop and pilot the two primary surveys that will measure performance in this area, namely these are: 1. B-MeX: A survey aiming to seek business customers' feedback on wholesaler performance through a survey based on a specific customer contact with the wholesaler. 2. R-MeX: A survey to seek Retailers' feedback on wholesaler performance. The primary objective of this project is to design, test and pilot all aspects of the B-MeX and R-MeX surveys in 2023-2024 to ensure the survey methodology is robust for a full-scale shadow run in spring 2024.
Timeline
- Completed: Award date30 May 2023
- Completed: Award published1 August 2023Current notice
- Completed: Contract expiry date31 March 2024
About the buyer
Water Services Regulation Authority, known as Ofwat, is the economic regulator for the water and sewerage industry in England and Wales. A professional procurement function supports contract managers across the organisation with day-to-day purchasing decisions. Ofwat runs open competitions rather than working from a preferred supplier list, seeking quotations or full tenders for most purchases. Opportunities are advertised through the myTenders portal, with larger contracts also listed on Find a Tender. Contracts Finder carries the same notices, part of an effort to widen participation from small and medium-sized firms. Ofwat aims to pay all suppliers within 30 days of a valid invoice.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Ofwat's contract awards have been in business services, architectural and engineering services and IT services.
Relevant CPV codes
- 73210000 · Research consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@water-services-regulation-authority-ofwat.gov |
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