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Expired contract

CSG - Expert Insight and advisory support

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
Gartner UK Ltd
Value
£109,900
Duration
1 year
Topic
Business services: law, marketing, consulting, recruitment, printing and security
Published
17 January 2023
Source
uk:contracts_finder

Tender description

To support the Director in this critical role the requirement is for an enterprise, executive advisory relationship and thinking partner. HMRC are procuring specialists in executive research, insight, and benchmarking data, as well as access advice, and networking from industry peers within the field of Customer Service provision. Support required will include specialist executive, insight, and advice to optimise both HMRC's general Customer Service provision and operational delivery. In addition, HMRC would expect to be able to access further additional resources through the relationship including: a wide range of Peer and Expert Practitioner research, enterprise thinking events and meetings, written and digital learning content.

Timeline

  1. Award date1 January 2023
  2. Award published17 January 2023
    Current notice
  3. Contract expiry date31 December 2023

About the buyer

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets.

Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.

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Decision makers

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Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
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Senior Buyer+44 •••• ••••••
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