Omnichannel Contact Centre Solution Procurement
Details
- Buyer
- SOCIAL WORK ENGLAND
- Supplier(s)
- Britannic Technologies Limited
- Value
- £222,099.6
- Duration
- 4 years
- Topic
- Information technology services
- Published
- 30 June 2023
- Source
- uk:contracts_finder
Tender description
The Authority is seeking the provision of Omnichannel Contact Centre Solution' Services for a period of 4 years with the option to extend for a further 12-months extension period. This contract was awarded after further competition via the RM3808 Network Services 2 Framework.
Timeline
- Completed: Award published30 June 2023Current notice
- Completed: Award date6 July 2023
- Next: Contract expiry date5 July 2027in 8 months
About the buyer
Social Work England is the regulator for social workers in England, a non-departmental public body sponsored by the Department for Education. Its procurement team publishes best-practice buying principles. Those principles call for fair, open and transparent processes and value for money. Where applicable, buyers also use Government Commercial Agency and consortium frameworks.
Smaller purchases have run as competitive quotations, with a selected group of suppliers invited to tender.
Over the past 5 years, most of Social Work England's contract awards have been in business services, education and training and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@social-work-england.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@social-work-england.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@social-work-england.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@social-work-england.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@social-work-england.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@social-work-england.gov |
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