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Expired contract

Workforce Management

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
CDW Ltd
Value
£3,595,264
Duration
1 year
Topic
Software-related services
Published
21 June 2023
Source
uk:contracts_finder

Tender description

The Supplier will provide Workforce Management (WFM) services which includes the following features: dynamic demand forecast, resource scheduling and a reporting tool. The WFM service will support c.25k HMRC users, and is critical to multiple groups as they undergo a period of operational transformation. Additional information: The maximum total value of this contract is £3,595,264.00. This figure is calculated as follows: 12 month (1y) contract term value = £1,176,624.00 2 x 12 month optional extensions value = £2,418,640 (£1,209,320.00 x 2)

Timeline

  1. Award date1 June 2023
  2. Award published21 June 2023
    Current notice
  3. Contract expiry date31 May 2024

About the buyer

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets.

Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.

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Decision makers

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