24/7 IT Service Desk
Details
- Supplier(s)
- Agilysis Limited
- Value
- £977,512
- Duration
- 3 years
- Published
- 2 June 2023
- Source
- uk:procontracts
Tender description
To provide 1st and 2nd level IT Service Desk support services to LBR, delivering a fully functional service desk solution during business hours and a reduced level of service outside of normal business hours.
Timeline
- Completed: Award published2 June 2023Current notice
- Completed: Award date17 August 2023
- Completed: Contract expiry date17 August 2026
About the buyer
London Borough of Redbridge is a local authority that buys through its own Strategic Procurement Team. Contracts are advertised on the council's own website, Contracts Finder and the Find a Tender Service. Most general supplies are bought through pre-tendered framework agreements rather than one-off purchases. Crown Commercial Service, the Central Buying Consortium and the London Contracts and Supplies Group provide shared purchasing routes. The Strategic Procurement Team also coordinates bulk buying for local schools. Suppliers respond through open or restricted tendering and are judged on quality and value rather than price alone.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of London Borough of Redbridge's contract awards have been in business services, architectural and engineering services and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-redbridge.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-redbridge.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-redbridge.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-redbridge.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-redbridge.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-redbridge.gov |
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