Delivery of Customer Service Training Programme
Details
- Buyer
- WARWICKSHIRE POLICE
- Supplier(s)
- Pearlcatchers
- Value
- £71,750
- Duration
- 11 months
- Topic
- Education and training services
- Published
- 15 May 2023
- Source
- uk:contracts_finder
Tender description
The Police & Crime Commissioner for Warwickshire has awarded a contract for the delivery of a customer service training programme. A RFQ was completed for the initial development & delivery of a pilot programme (link to original award notice https://www.contractsfinder.service.gov.uk/Notice/c15679c3-89ab-4d0f-b3ec-aa36ae7ac9d5) with the intention that the delivery of the programme to the wider force would be undertaken by Warwickshire Police's internal Learning & Development Team, however, resource issues mean this would not be deliverable within timescales. A direct award via an exemption has been made to extend the contract with the supplier of the pilot programme to also deliver the programme across the force.
Timeline
- Completed: Award published15 May 2023Current notice
- Completed: Award date15 May 2023
- Completed: Contract expiry date31 March 2024
About the buyer
Warwickshire Police is a blue light force serving Warwickshire, and lists tenders on its own In-Tend Procurement Portal. West Midlands Police already supplies Warwickshire's IT services under a standing agreement between the two forces. From April 2021, West Midlands Police began delivering payroll and business support functions for Warwickshire. About ten per cent of Warwickshire's services run through this regional collaboration, the rest handled locally. Forensic Scene Investigators stay based locally at Bedworth, working under West Midlands Police's direction. That collaboration began after Warwickshire's earlier alliance with West Mercia Police broke down in 2020.
The top 10 blue light buyers spent a collective £2.2bn between FY2021 and FY2025.
Over the past 5 years, most of Warwickshire Police's contract awards have been in software and information systems, transport equipment and security and defence equipment.
Relevant CPV codes
- 80000000 · Education and training services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@warwickshire-police.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@warwickshire-police.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@warwickshire-police.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@warwickshire-police.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@warwickshire-police.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@warwickshire-police.gov |
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