Provision of Public Enquiries Line and Switch board Service

About the buyer

The Government Commercial Agency (CCS) is the UK's central buying body, renamed from the Crown Commercial Service in April 2026. As CCS, it ran national buying agreements for public and non-profit bodies across the UK. Government departments and local authorities drew on it as a shared procurement route. Buyers reached suppliers through frameworks, dynamic purchasing systems, dynamic markets and catalogues. Framework places were advertised on Find a Tender, Contracts Finder and its agreements page. Registration ran through an eSourcing portal, a selection questionnaire and a tender assessment on quality and price. Suppliers paid a commission on sales rather than a fee to join.

Procurement spend from central entities makes up 66% of overall UK public spend.

Over the past 5 years, most of CCS's contract awards have been in business services, IT services and software and information systems.