Call Center Technology
Details
- Supplier(s)
- Redcentric Solutions Ltd
- Value
- £256,524.78
- Duration
- 3 years
- Topic
- Communication and multimedia software package
- Published
- 9 January 2023
- Source
- uk:contracts_finder
Tender description
The Mayoral Combined Authority (MCA) are seeking a provider to cover the design, installation, configuration set up, handover and decommissioning, migration and decommissioning from the current Skype for business to the MCA's service desk with ongoing support and maintenance.
Timeline
- Completed: Award date8 November 2022
- Completed: Award published9 January 2023Current notice
- Completed: Contract expiry date7 November 2025
About the buyer
The West Yorkshire Combined Authority buys as a local government organisation, with its own Commercial and Procurement team supporting colleagues across the authority. Smaller contracts go out as Requests to Quote, with Invitations to Tender used for larger opportunities.
External frameworks including the Crown Commercial Service, YPO and NEPO let the authority procure goods, works and services without running a full tender.
Over the past 5 years, most of the West Yorkshire Combined Authority's contract awards have been in business services, software and information systems and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-yorkshire-combined-authority.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-yorkshire-combined-authority.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-yorkshire-combined-authority.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-yorkshire-combined-authority.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-yorkshire-combined-authority.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-yorkshire-combined-authority.gov |
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