DWP Non-Geographic Numbers
Details
- Supplier(s)
- Vodafone Ltd
- Value
- £57,820,000
- Duration
- 3 years
- Topic
- Telecommunications services
- Published
- 15 March 2023
- Source
- uk:contracts_finder
Tender description
The Non-Geographic Numbers (NGN) service is the primary enabler for DWP customers to contact the departmental business units by telephone with benefit related queries from within the UK, via either mobile, landline or payphone, using prefixed freephone numbers, such as 0800, 0808 and 0845. The NGN service is the channel through which customers contact DWP agencies when wishing to create, validate or query their benefit claims.
Timeline
- Completed: Award date19 February 2023
- Completed: Award published15 March 2023Current notice
- Completed: Contract expiry date18 February 2026
About the buyer
The Department For Work and Pensions (DWP) delivers the State Pension and working-age benefits to millions of claimants, and buys as a central government ministerial department with its own commercial teams. Framework agreements are called off through the Government Commercial Agency using Public Sector Contract terms. Suppliers can join its low value purchasing system freely, with no cap on numbers. Dynamic purchasing systems cover welfare-to-work and employment support opportunities.
Over the past 5 years, most of DWP's contract awards have been in education and training, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov |
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