Assyst CRM
Details
- Buyer
- Cornwall Council
- Supplier(s)
- IFS MO Company
- Value
- £360,000
- Duration
- 2 years
- Published
- 15 March 2023
- Source
- uk:procontracts
Tender description
Assyst is an ITIL-based CRM (Customer Relationship Management) and CMDB (Configuration Management Database). Database for IT assets, users and customers, and is the system used to log all IT faults and service requests for Cornwall Council and associated businesses.
Timeline
- Completed: Award published15 March 2023Current notice
- Completed: Award date31 March 2023
- Completed: Contract expiry date31 March 2025
About the buyer
Cornwall Council is a local authority with a central Commercial Services team that handles procurement and contract management.
A commercial pipeline sets out anticipated outsourcing by directorate over the next three to five years.
Over the past 5 years, most of Cornwall Council's contract awards have been in health and social work, education and training and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cornwall-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cornwall-council.gov |
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