GB-Sheffield: British Business Bank - Customer Journey Mapping
Details
- Supplier(s)
- Lens Consulting
- Value
- £166,500
- Duration
- 1 year
- Topic
- Business and management consultancy and related services
- Published
- 7 March 2023
- Source
- uk:contracts_finder
Tender description
British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank This will include translation of' BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying: How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and Which internal ('back-stage') processes underpin the delivery of which customer journeys Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Timeline
- Completed: Award date27 February 2023
- Completed: Award published7 March 2023Current notice
- Completed: Contract expiry date26 February 2024
About the buyer
British Business Bank is a government-owned economic development bank and non-departmental public body, wholly owned by the Department for Business and Trade. A supplier management policy sets out how the Bank runs its contracts. Procurement follows the Public Contract Regulations 2015 and the Procurement Act 2023. Larger opportunities are advertised through the Find a Tender service. Public sector frameworks let suppliers win call-off contracts through mini-competitions. A contracts register, updated every six months, lists what the Bank has awarded. Monthly spend above a set threshold is published for transparency. Suppliers can also read the Bank's guide to public sector tendering.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of British Business Bank's contract awards have been in business services, financial and insurance services and software and information systems.
Relevant CPV codes
- 79400000 · Business and management consultancy and related services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@british-business-bank.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@british-business-bank.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@british-business-bank.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@british-business-bank.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@british-business-bank.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@british-business-bank.gov |
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