Awarded contract

Independent Support Service for Complainants, Witnesses and their Families

Details

Supplier(s)
Victim Support
Value
£1
Duration
6 years
Topic
Guidance and counselling services
Published
3 January 2023

Tender description

We need an independent and confidential Independent Support Service (ISS) to provide emotional support by telephone to complainants, witnesses and their families who require support during (and after) an investigation. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction. The independence and confidentiality of the service from the GMC is key.

Timeline

  1. Completed: Award date1 January 2023
  2. Completed: Award published3 January 2023
    Current notice
  3. Next: Contract expiry date31 December 2028in 2 years

About the buyer

General Medical Council (GMC) is the UK's independent regulator of doctors, a central body with its own procurement function. A procurement policy commits every purchase to a professional, transparent process. GMC also draws on government frameworks run by the Government Commercial Agency where they fit its needs. Estates contracts, including maintenance and fit-out work, run from offices in London and Manchester.

Separate preferred supplier lists cover general recruitment and IT recruitment roles.

Over the past 5 years, most of GMC's contract awards have been in business services, IT services and construction work.

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