Service Management Software
Details
- Supplier(s)
- Halo Service Solutions Ltd
- Value
- £325,000
- Duration
- 2 years
- Topic
- Software package and information systems
- Published
- 2 March 2022
- Source
- uk:contracts_finder
Tender description
WNC are looking to implement an ITIL aligned service management solution, accessible to multiple customer organisations (including West Northamptonshire Council, Cambridgeshire County Council, Milton Keynes Council, Northamptonshire Children's Trust, North Northamptonshire Council). The solution will be used to log tickets to the following service areas: • Finance Operations o Accounts Payable o Debt Recovery o Income Processing o Financial Assessments, Payments, Direct Payments (for CCC, NNC and WNC only) • Payroll Services (includes HR Transactions) • Business Systems & Change Additional information: Value shown includes the options to extend and intila mobilisation period. This contract has an initial 2 year fixed term with a further two 12 month options to extend. Contract administered using the G-Cloud12 Framework Agreement (RM1557.12).
Timeline
- Completed: Award published2 March 2022Current notice
- Completed: Award date7 March 2022
- Completed: Contract expiry date31 May 2024
About the buyer
West Northamptonshire Council is a local authority formed in April 2021 from its predecessor councils, and buys through its own Procurement Team. Certain goods, services and works are bought through frameworks from the Crown Commercial Service, ESPO, NEPO and YPO. The council also hosts a Security Services framework that Northamptonshire local authorities, schools and public bodies can use.
A Commercial Pipeline lists potential tendering opportunities for the next 18 months.
Over the past 5 years, most of West Northamptonshire Council's contract awards have been in transport services, construction work and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-northamptonshire-council.gov |
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