Independent Health Complaints Advocacy Service (IHCAS)
Details
- Supplier(s)
- POhWER
- Value
- £300,000
- Duration
- 3 years
- Topic
- Health and social work services
- Published
- 1 February 2022
- Source
- uk:procontracts
Tender description
The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health and social care services, supporting them client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman Keywords: health, advocacy
Timeline
- Completed: Award published1 February 2022Current notice
- Completed: Award date1 April 2022
- Completed: Contract expiry date30 April 2025
About the buyer
London Borough of Southwark is a local authority in south London, and buys as a local government organisation with its contracts advertised through its own eProcurement portal. Suppliers register free on the portal to view and respond to live opportunities. Contract opportunities are also published on the London Portal, a shared system used by 22 further London boroughs. The council also procures through framework agreements for repeat requirements. Contractors seeking most construction work join an approved list before they can bid. The council keeps a public contract register to meet local government transparency requirements.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of London Borough of Southwark's contract awards have been in health and social work, repair and maintenance and software and information systems.
Relevant CPV codes
- 85000000 · Health and social work services
- 85300000 · Social work and related services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-southwark.gov |
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