Expired contract

Torbay Independent Health Complaints Advocacy (IHCA) Service

Details

Value
£119,900
Duration
5 years
Topic
Research and development services and related consultancy services
Published
23 November 2022

Tender description

The Service purchased through this Contract will promote and provide an Independent Health Complaints Advocacy (IHCA) Service to support people over the age of sixteen (16), living in Torbay, with complaints in relation to NHS services or NHS funded services. This Service will also be available to people living elsewhere, who have accessed such services within Torbay, subject to agreement with their local health complaints advocacy service. The IHCA Service is required to meet the statutory regulations set out in the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

Timeline

  1. Completed: Award date1 April 2019
  2. Completed: Award published23 November 2022
    Current notice
  3. Completed: Contract expiry date31 March 2024

About the buyer

Torbay Council is the local authority for Torbay, and its commercial services team manages procurement across the council.

Framework call-offs, dynamic purchasing systems and direct award to a fellow contracting authority offer further routes to a contract. Smaller-value work is quoted directly, with at least three suppliers invited and two of them based in Torbay.

Over the past 5 years, most of Torbay Council's contract awards have been in construction work, business services and health and social work.

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Decision makers

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Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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