Voice of Customer Contract - Upland Software
Details
- Supplier(s)
- Rant and Rave
- Value
- £137,620
- Duration
- 2 years
- Topic
- Software package and information systems
- Published
- 15 November 2022
- Source
- uk:contracts_finder
Tender description
Services. Upland shall perform the following consulting, training, technical, implementation, configuration and/or other related services ("Services") applicable to Rant & Rave under this SOW: i. Feedback Capture Touchpoints and channels Reed In Partnership would like to launch Rant & Rave using the Software as a Service Rant & Rave deployment. The deployment will cover the triggered SMS & Email to web form channels + Web form Listening Post only. It will be for the UK and in English language only. All surveys will be in the City of London Police branding only. The following table lists the recommended touch points, channels and frequency for requesting feedback.
Timeline
- Completed: Award published15 November 2022Current notice
- Completed: Award date1 December 2022
- Completed: Contract expiry date30 November 2024
About the buyer
City of London Corporation buys as a local authority, and sets out its own procurement policies and requirements for suppliers. Its City Fund draws on rental and interest income from the Corporation's own property, alongside business rates and council tax. New tender opportunities are advertised through the Corporation's Sourcing and Contracts Portal, where suppliers register. Lower-value opportunities also appear on Contracts Finder, with higher-value contracts advertised on Find a Tender. A three-year Commercial Pipeline gives suppliers early visibility of larger opportunities. The Corporation also runs soft market testing to shape future procurements with suppliers.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of City of London Corporation's contract awards have been in architectural and engineering services, business services and construction work.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@city-of-london-corporation.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@city-of-london-corporation.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@city-of-london-corporation.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@city-of-london-corporation.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@city-of-london-corporation.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@city-of-london-corporation.gov |
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