Expired contract

Customer and Service Management Platform

Details

Supplier(s)
XMA LIMITED
Value
£663,518.86
Duration
2 years
Topic
Software package and information systems
Published
17 November 2022

Tender description

Customer and Service Management Platform. Awarded via the Crown Commercial Service G-Cloud 12 framework, Lot 2 Cloud Software.

Timeline

  1. Completed: Award date7 November 2022
  2. Completed: Award published17 November 2022
    Current notice
  3. Completed: Contract expiry date6 November 2024

About the buyer

North East Lincolnshire Council is a local authority with its own procurement specialists buying goods, services, works and concession contracts. Contracts range from single-supplier agreements to framework agreements with several suppliers. The Procurement Strategy 2023 to 2027 prioritises smaller businesses and voluntary, community and social enterprises.

A Procurement Pipeline sets out indicative procurement activity for the next 18 months.

Over the past 5 years, most of North East Lincolnshire Council's contract awards have been in construction work, health and social work and transport services.

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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