Anywhere365 Migration to Cloud
Details
- Supplier(s)
- Modality Systems Ltd
- Value
- £62,052
- Duration
- 1 year
- Published
- 14 November 2022
- Source
- uk:procontracts
Tender description
"I&T are migration the Anywhere365 Contact Centre solution from on-premise to Cloud. An exisiting contract is in place for this with Modality Systems but to support the Customer Service Centre in their migration, an extra license for Anywhere365 Dialogue Studio is required along with some professional services. This is to allow for the following: 1. Injixo to connect and provide real-time data on agent adherence, which currently it is not able to do in the on-premise environment so configuring a like for like solution would be a missed opportunity. 2. Replacing Inform365, which is a recent solution deployed tactically to deflect calls during a peak time in the CSC that was a big success. Dialogue Studio is required for the equivent functionality to be present once CSC have migrated to the cloud."
Timeline
- Completed: Award published14 November 2022Current notice
- Completed: Award date5 December 2022
- Completed: Contract expiry date4 December 2023
About the buyer
Leicestershire County Council buys as a local authority. Some contracts also run through frameworks set up by outside bodies, including ESPO, and suppliers apply to join those directly. The council itself trades nationally as ESPO, running framework agreements for public bodies nationwide. A two-year procurement plan on the council's open data site lists contracts still to come.
Over the past 5 years, most of Leicestershire County Council's contract awards have been in transport services, construction work and architectural and engineering services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov |
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