Expired contract

Telephony Solution

Details

Buyer: Somerset Council
Supplier(s): KERV EXPERIENCE LIMITED
Value: £101,760
Duration: 2 years
Published: 1 November 2022
Source: uk:procontracts

Tender description

Telephony solution for customer contact centre. Legacy SSDC contract.

Timeline

Completed: Award published1 November 2022
Current notice
Completed: Award date1 November 2022
Completed: Contract expiry date31 October 2024

About the buyer

Somerset Council is a unitary local authority that buys through its own central procurement team. Suppliers register free on the Proactis Supplier Network, a shared e-procurement portal used across the South West. Above certain value thresholds set by the Procurement Act 2023, tenders also appear on Contracts Finder and Find a Tender. Larger contracts go to formal tender through the council's e-tendering system. Quotes are invited from multiple suppliers for lower-value goods, works and services. Commissioning favours suppliers who can show social value, environmental impact and local supply chain benefits.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Somerset Council's contract awards have been in construction work, education and training and health and social work.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@somerset-council.gov
Commercial Director	+44 •••• ••••••	••••••••@somerset-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@somerset-council.gov
Category Lead	+44 •••• ••••••	••••••••@somerset-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@somerset-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@somerset-council.gov