Awarded contract

BTA1725 Service Desk Operator

Details

Value
£349,350
Duration
5 years
Topic
Call centre
Published
17 October 2022

Tender description

VisitBritain and VisitEngland tenderered for Service Desk services to be completed onsite at their Head Office in London. This was a further competition from CCS's Technology Services 3 Framework, RM6100, Lot 3a: Operational Services - End User Services.

Timeline

  1. Completed: Award date1 October 2022
  2. Completed: Award published17 October 2022
    Current notice
  3. Next: Contract expiry date30 September 2027in 11 months

About the buyer

VisitBritain / VisitEngland is a government organisation that promotes fair and open competition in its procurement. Requirements are met through Government Commercial Agency frameworks where they fit. Public framework agreements are used where they cover the need. Contracts are awarded on non-discrimination, equal treatment and transparency. Contracts above the threshold are categorised by risk and value, each with an assigned owner and manager.

No preferred supplier list is kept.

Over the past 5 years, most of VisitBritain / VisitEngland's contract awards have been in IT services, business services and software and information systems.

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

Related topics

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