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Expired contract

LAA complaints database 2022-2024

Details

Buyer
Ministry of Justice
Supplier(s)
CIVICA UK LIMITED
Value
£151,300
Duration
2 years
Topic
Software package and information systems
Published
7 October 2022
Source
uk:contracts_finder

Tender description

The existing complaints database is not complaint with GDPR requirements and cannot be technically supported internally. A procurement competition was needed to be conducted due to business investigating internal services that could provide a similar service. These were discounted as they either could not be provided intime or the contract did not have an inclusion for the LAA directorate. Commercial conducted a keyword search on G-Cloud12 with the following words Saas complaints handling case reporting workflow configured and found that there were 2 services available, both being provided by Civica. The business then asked clarifying questions to ensure that all their expectations were met. Triage have approved the budget for service for 2 years with a full understanding that this will be reviewed in 18 months where the additional budget for the remaining optional 2 years will be decided.

Timeline

  1. Award date30 September 2022
  2. Award published7 October 2022
    Current notice
  3. Contract expiry date29 September 2024

About the buyer

The Ministry of Justice is a central government ministerial department with its own Commercial Standards team providing procurement guidance. Much of this procurement flows through framework agreements and dynamic purchasing systems. HM Courts and Tribunals Service, HM Prison and Probation Service and the Legal Aid Agency are the department's main delivery bodies.

Over the past 5 years, most of the Ministry of Justice's contract awards have been in education and training, IT services and public administration and defence.

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