Contract for the Provision of ServiceNow IT Service Management Professional to the University of Birmingham

About the buyer

University of Birmingham is a higher education organisation whose central Procurement Division buys on behalf of its colleges, departments and professional services. Framework agreements arranged through regional consortia set fixed terms, service levels and pricing, and a purchase is committed only once an order is placed. The University also runs its own Build Higher Framework for construction projects, appointing five approved contractors to deliver against it. Suppliers register on the University's in-tend portal to view and respond to live tenders. Sustainable procurement principles apply across all University purchasing, covering carbon reduction and ethical supply chains.

Education procurement reached £47.4bn in 2024/25, the fourth-largest public sector budget.

Over the past 5 years, most of University of Birmingham's contract awards have been in business services, software and information systems and research and development.