LDC-200 Chatbot Implementation
Details
- Supplier(s)
- ICS.AI LTD
- Value
- £145,000
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 10 August 2022
- Source
- uk:contracts_finder
Tender description
The deployment of chatbots to the LDC website to be able to deliver an enhanced resident experience.
Timeline
- Completed: Award date27 May 2022
- Completed: Award published10 August 2022Current notice
- Completed: Contract expiry date1 June 2024
About the buyer
Lichfield District Council is a local authority in Staffordshire, procuring under its own contract standing orders. Opportunities are advertised on its own tendering portal, alongside Contracts Finder and Find a Tender, where suppliers can register free for alerts. Smaller contracts go out to a handful of quotes, awarded on lowest cost. Larger contracts follow a formal tender process with a published specification and clear assessment criteria. Quality sits alongside price in most evaluations, and social value commitments from contractors carry real weight. A public contracts register lists live agreements under the transparency code.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Lichfield District Council's contract awards have been in business services, construction work and software and information systems.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@lichfield-district-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@lichfield-district-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@lichfield-district-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@lichfield-district-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@lichfield-district-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@lichfield-district-council.gov |
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