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Expired contract

WSCC - JS - Customer query management tool

Details

Buyer
West Sussex County Council
Supplier(s)
Digital Interactive Ltd
Value
£60,000
Duration
2 years
Topic
Software package and information systems
Published
25 July 2022
Source
uk:contracts_finder

Tender description

Customer query management tool covering Freedom of Information requests, Subject Access Requests, complaints Call-off from G-cloud 12 Term 2yr + 1yr

Timeline

  1. Award date20 May 2022
  2. Award published25 July 2022
    Current notice
  3. Contract expiry date31 May 2024

About the buyer

West Sussex County Council buys as a local authority, with a Procurement and Contract Services team based at County Hall in Chichester. Beyond its own tenders, the council draws on consortia including the Central Buying Consortium, the Crown Commercial Service and the Eastern Shires Purchasing Organisation. Each school's governing body controls its own purchasing budget, supported by the council's procurement team.

Over the past 5 years, most of West Sussex County Council's contract awards have been in transport services, IT services and business services.

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Decision makers

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