Expired contract

The Single View of the customer (SVoC) delivery assurance

Details

Value
£480,000
Duration
2 years
Topic
Highways consultancy services
Published
29 July 2022

Tender description

SVoC project will design and develop a single common CRM (Customer Relationship Management) data model alongside a new single National Highways Dynamics 365 instance to provide a 'single view' of customer, stakeholder, and supplier information through the migration of data across the existing instances of Microsoft Dynamics

Timeline

  1. Completed: Award date14 July 2022
  2. Completed: Award published29 July 2022
    Current notice
  3. Completed: Contract expiry date24 July 2024

About the buyer

National Highways is the government company that plans, designs, builds, operates and maintains England's motorways and major A roads, and buys as a central government body. Most work reaches the market through framework contracts covering major schemes and routine maintenance. A social enterprise dynamic purchasing system also opens smaller contracts to voluntary and community organisations.

Over the past 5 years, most of National Highways Limited's contract awards have been in construction work, transport equipment and research and development.

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Decision makers

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