Telephone Payment Service
Details
- Supplier(s)
- PCI-PAL PLC
- Value
- £2,751,977.43
- Duration
- 3 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 27 July 2022
- Source
- uk:contracts_finder
Tender description
Contract for the direct provision of secure payment services (Agent Assist) to the Buyer for use in its contact centres. The initial term of the contract is 12 months; however there is the option to extend this contract for 2 periods of up to 12 months each
Timeline
- Completed: Award published27 July 2022Current notice
- Completed: Award date14 February 2023
- Completed: Contract expiry date13 February 2026
About the buyer
HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. Contract opportunities are advertised on the government's Find a Tender service. Suppliers register interest in live opportunities through the SAP Ariba eSourcing system. Core supplier details are recorded once on the Central Digital Platform. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets. HMRC's own Purchase Order Terms and Conditions govern its lowest-value, lowest-complexity contracts.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov |
133 similar open tenders
See more open tenders related to Telephone Payment Service.
- Open tender
Network Operating System (Cisco)
- Open tender
SONI092 – Workplace Technology Services
- Open tender
Westcountry Schools Trust - CAFM System
- Open tender
Integrated Project Management Office (IPMO)
Related topics
Topics related to Telephone Payment Service, ranked by notice volume.
- 3,276£192.4bn
Related buyers
Buyers similar to HM Revenue & Customs (HMRC).
- 171£145.2m
- 102£23.2m
- 100£144.9m
- 99£31.4m
- 56£46.5m
- 44£12.7m
- 43£2.8m
- 37£19.6m
- 19£4.1m
- 12£1.4m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
