Awarded contract

Award of ESCC Healthwatch and Independent Health Complaints Advocacy Service

Details

Supplier(s)
East Sussex Community Voice CIC
Value
£2,340,000
Duration
5 years
Topic
Health and social work services
Published
20 January 2022

Tender description

This award is for the Healthwatch and Independent Health Complaints Advocacy Service. The Healthwatch service is the consumer champion for health and social care listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services. The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council. Extension option has been utilised. The extension period starts on 1st April 2025 and ends 31st March 2027. Additional information: The contract value stated includes extension option.

Timeline

  1. Completed: Award published20 January 2022
    Current notice
  2. Completed: Award date1 April 2022
  3. Next: Contract expiry date31 March 2027in 6 months

About the buyer

East Sussex County Council buys as a local government organisation through Orbis Procurement, a shared service with Surrey County Council and Brighton & Hove City Council. Contracts above a set value are advertised on the Proactis Supplier Network, the council's main tenders site. Larger opportunities also appear on the government's Find a Tender service. Purchase orders and payments run through SAP, the council's purchase-to-pay system, with suppliers paid by BACS. Procurement sits in three categories, People, Place, and Corporate, IT and Governance, each with its own Procurement Partner. An Orbis Joint Committee oversees the partnership's shared procurement service.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of East Sussex County Council's contract awards have been in transport services, construction work and transport equipment.

Relevant CPV codes

  • 85000000 · Health and social work services

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

390 similar open tenders

See more open tenders related to Award of ESCC Healthwatch and Independent Health Complaints Advocacy Service.

Explore all open tenders

Related topics

Topics related to Award of ESCC Healthwatch and Independent Health Complaints Advocacy Service, ranked by notice volume.

View all topics

Related buyers

Buyers similar to East Sussex County Council.

View all buyers

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.