Extension to Omni Channel Contact Centre Solution
Details
- Supplier(s)
- Puzzel Limited
- Value
- £1,648,627
- Duration
- 4 years
- Topic
- Radio, television, communication, telecommunication and related equipment
- Published
- 11 July 2022
- Source
- uk:contracts_finder
Tender description
This is a Transparency Notice publication to extend original Contract for Omni Channel Contact Centre Software under 24 month optional extension available. This notice replaces previous published awarded contract notice: https://www.contractsfinder.service.gov.uk/notice/9e3d11a9-c88b-4d19-b4d5-3b7837171e2d?origin=SearchResults&p=1 The original procurement was undertaken through the Crown Commercial Service Framework - G-Cloud 11 (RM1557.11) Total maximum award value is the maximum of all charges including all optional extensions. This value modification has been completed in compliance with regulation 72 (a) of the Public Contracts Regulations 2015. CQC Reference: CQC ICTC 801 Updated 13.03.23 - files uploaded as links have been removed and replaced as attachments to this notice.
Timeline
- Completed: Award date1 April 2020
- Completed: Award published11 July 2022Current notice
- Completed: Contract expiry date31 March 2024
About the buyer
The Care Quality Commission buys as a central healthcare organisation through its commercial contracts team. Standard terms and conditions apply to most contracts.
A commercial pipeline lists larger upcoming procurements and is updated every six months. Pipeline notices cover opportunities expected within the next 18 months.
Over the past 5 years, most of the Care Quality Commission's contract awards have been in IT services, business services and education and training.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@care-quality-commission.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@care-quality-commission.gov |
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