CBC-1285-T-AE Chatbot AI - AWARD
Details
- Supplier(s)
- We Build Bots
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 10 June 2022
- Source
- uk:contracts_finder
Tender description
We would like to implement Chatbots to streamline our processes and improve our customer experience across many facets of our organisation both internally and externally. Responses are therefore invited which cover the breadth of the Council needs as well as from niche solutions which specialise in one area.
Timeline
- Completed: Award date26 May 2022
- Completed: Award published10 June 2022Current notice
- Completed: Contract expiry date29 November 2024
About the buyer
Central Bedfordshire Council buys as a local authority, running its own procurement function for the area. Every tender is published on In-Tend, the council's electronic tendering portal, where suppliers register to view documents. Larger requirements are advertised on the Find a Tender Service, with Contracts Finder used for lower-value opportunities. Framework agreements are used to source many of these larger contracts. Smaller requirements are bought by direct quote from the relevant service area. The council does not use a preferred or approved list of suppliers. Registering on the portal does not guarantee inclusion in requests for quotations.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Central Bedfordshire Council's contract awards have been in construction work, architectural and engineering services and business services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@central-bedfordshire-council.gov |
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