DH21004 - Repairs Diagnostic System
Details
- Buyer
- Derby Homes Ltd
- Supplier(s)
- Hallnet Ltd, Derby Homes Ltd
- Value
- £252,860
- Duration
- 10 years
- Topic
- Software package and information systems
- Published
- 20 May 2022
- Source
- uk:find_a_tender
Tender description
Online diagnostic IT system linked to our Open Housing System to enable staff and customers to diagnose repairs and place corresponding orders Lot 1: DH21004 - Repairs Diagnostic System Online diagnostic IT system linked to our Open Housing System to enable staff and customers to diagnose repairs and place corresponding orders. For the next phase of the project, customers will be given the ability to manage (change and/or cancel) their own appointments using 'Track &Amend' function in order to achieve a reduction in 'no access' rates on jobs. There will also be less impact on the Customer Services & Planning Teams who currently have to reschedule appointments.
Timeline
- Completed: Award date16 May 2022
- Completed: Award published20 May 2022Current notice
- Next: Contract expiry date15 May 2032in 6 years
About the buyer
Derby Homes is an arm's length management organisation wholly owned by Derby City Council. Frameworks from consortia such as the Government Commercial Agency, Fusion 21, SCAPE, YPO and Procurement for Housing are used where relevant. Smaller requirements go out for quotes, ideally from at least three local companies.
Over the past 5 years, most of Derby Homes Ltd's contract awards have been in construction work, architectural and engineering services and construction materials.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@derby-homes-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@derby-homes-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@derby-homes-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@derby-homes-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@derby-homes-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@derby-homes-ltd.gov |
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