Provision of a Freedom of Information, SARs and Complaints System
Details
- Supplier(s)
- Fivium LTD
- Value
- £175,000
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 13 April 2022
- Source
- uk:contracts_finder
Tender description
Hampshire County Council receives circa 3000 FOI/SARs requests and Complaints annually. Currently these requests are logged onto Access databases and spreadsheets. The Authority wishes to streamline and automate the management of requests and complaints with a view to improving compliance, decreasing case time and reducing the administrative burden of receiving and distributing these requests. HCC needs a more "systemised", less manual solution that logs requests and then automatically reminds users that a response is required. The system needs to be configurable to follow HCC workflows for the administration of different types of information request. As the system will contain personal data it needs to be secure, hosted in the UK and must be supported.
Timeline
- Completed: Award date22 March 2022
- Completed: Award published13 April 2022Current notice
- Completed: Contract expiry date30 March 2024
About the buyer
Hampshire County Council buys as a local authority through its own Strategic Procurement Team. The same team also procures for district, borough and parish councils and national park authorities across Hampshire. A separate Strategic Frameworks Team runs works and professional services framework agreements for public authorities across the South.
Over the past 5 years, most of Hampshire County Council's contract awards have been in construction work, education and training and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hampshire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hampshire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hampshire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hampshire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hampshire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hampshire-county-council.gov |
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