PROVISION OF SURVEY SOFTWARE
Details
- Supplier(s)
- Qualtrics, LLC
- Value
- £125,100
- Duration
- 2 years
- Topic
- Software consultancy services
- Published
- 8 April 2022
- Source
- uk:contracts_finder
Tender description
CCS uses survey software for the creation of internal and external surveys. External surveys include Net Promoter Score (NPS) surveys to all Crown Commercial Service Customers. The surveys capture the details of customer perceptions of the service provided by CCS. Further 12month extension.
Timeline
- Completed: Award date15 March 2022
- Completed: Award published8 April 2022Current notice
- Completed: Contract expiry date14 March 2024
About the buyer
The Government Commercial Agency (CCS) is the UK's central buying body, renamed from the Crown Commercial Service in April 2026. As CCS, it ran national buying agreements for public and non-profit bodies across the UK. Government departments and local authorities drew on it as a shared procurement route. Buyers reached suppliers through frameworks, dynamic purchasing systems, dynamic markets and catalogues. Framework places were advertised on Find a Tender, Contracts Finder and its agreements page. Registration ran through an eSourcing portal, a selection questionnaire and a tender assessment on quality and price. Suppliers paid a commission on sales rather than a fee to join.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of CCS's contract awards have been in business services, IT services and software and information systems.
Relevant CPV codes
- 72266000 · Software consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov |
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