Awarded contract

Provision of Blue Badge, Freedom Pass and Taxi Card Service

Details

Value
£1,225,000
Duration
5 years
Topic
Health and social work services
Published
23 March 2022

Tender description

The London Borough of Bexley is seeking a provider to deliver a service for three concessionary travel schemes: Blue Badge parking, Disabled Person's Freedom Pass and Taxi-card applications. The aim of this contract is to help people with severe mobility problems caused by visible and non-visible ('hidden') disabilities to access goods and services, by allowing them to park close to their destination, travel free on London's public transport, and in licensed taxis at subsidised rates. The service outcomes required are: •fair and consistent treatment of Blue Badge, Freedom Pass and Taxi - card applicants •customer-friendly and clear •timely and cost-efficient •resistant to abuse To facilitate these outcomes, a case management system will be needed that takes advantage of digital opportunities allowing the pathway for automatically eligible clients to be completed in a seamless and timely manner. For non-automatic eligibility the intervention of a mobility expert maybe required

Timeline

  1. Completed: Award published23 March 2022
    Current notice
  2. Completed: Award date11 April 2022
  3. Next: Contract expiry date9 April 2027in 6 months

About the buyer

London Borough of Bexley is a local authority whose procurement strategy sits within the Council's wider Corporate Plan. Suppliers register free on the London Tenders Portal, the primary channel for tendering exercises and category alerts. Higher-value opportunities also appear on Find a Tender and Contracts Finder, alongside trade publications and local newspapers. Construction-related work below the regulated threshold goes through approved lists of pre-qualified contractors. The Bexley Contract Register lists the council's live contracts and frameworks for suppliers to review. A Supplier Incentive Programme works with key suppliers on ordering, invoicing and payment processes.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of London Borough of Bexley's contract awards have been in health and social work, construction work and business services.

Relevant CPV codes

  • 85000000 · Health and social work services

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