DVSA Call Centre Additional Resourcing - Call Surges
Details
- Supplier(s)
- go-centric Limited
- Value
- £1,286,014.8
- Duration
- 3 years
- Topic
- Call centre
- Published
- 5 January 2022
- Source
- uk:contracts_finder
Tender description
Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice.
Timeline
- Completed: Award date10 December 2021
- Completed: Award published5 January 2022Current notice
- Completed: Contract expiry date9 December 2024
About the buyer
Driver and Vehicle Standards Agency operates as an executive agency of the Department for Transport, running driving tests and vehicle standards enforcement across Great Britain and Northern Ireland. A dedicated procurement team, based in Nottingham, runs the agency's sourcing activity. Crown Commercial Service framework agreements cover most established sourcing needs. Opportunities without a framework in place are advertised on Contracts Finder for smaller-value work and Find a Tender for larger competitions. Suppliers register interest and bid through Crown Commercial Service's own supplier channels. Standard contract conditions apply separately to goods, services and purchase orders.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of Driver and Vehicle Standards Agency's contract awards have been in education and training, business services and IT services.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-standards-agency.gov |
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