Information Technology Service Management (ITSM) Software
Details
- Supplier(s)
- Freshworks Inc.
- Value
- £336,672
- Duration
- 2 years
- Topic
- Software package and information systems
- Published
- 13 December 2021
- Source
- uk:contracts_finder
Tender description
IT service management software for the Council's internal IT servicedesk and employee use. The contract has already been awarded via G-Cloud 12
Timeline
- Completed: Award date29 November 2021
- Completed: Award published13 December 2021Current notice
- Completed: Contract expiry date28 November 2023
About the buyer
Coventry City Council is a local authority serving the city of Coventry, with its own procurement service. The three councils have run this joint tendering system since 2010. That national route has applied since the Procurement Act 2023 took effect in February 2025.
Over the past 5 years, most of Coventry City Council's contract awards have been in IT services, health and social work and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@coventry-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@coventry-city-council.gov |
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