Acas ITSM Tool
Details
- Supplier(s)
- Freshworks Inc.
- Value
- £52,962
- Duration
- 4 years
- Topic
- System and support services
- Published
- 4 February 2021
- Source
- uk:contracts_finder
Tender description
The current Acas IT Service Management tool (ITSM) contract is due to expire in February 2021. ACAS has sought to procure a new tool to replace this. Our aim has been to procure an ITSM tool to improve customer service and user request management, The current Acas ITSM is on-premise. In line with the Governments Cloud First policy, this has been an opportunity to select a new modern cloud-based solution (SaaS) to support ACAS's current and future needs, with minimal internal platform management overhead.
Timeline
- Completed: Award date14 December 2020
- Completed: Award published4 February 2021Current notice
- Completed: Contract expiry date13 November 2024
About the buyer
ACAS is the UK's national body for employment relations advice, conciliation and arbitration, and buys as a Central government non-departmental public body. Suppliers interested in working with ACAS apply directly to become a Government Commercial Agency supplier. ACAS does not hold a list of approved or preferred suppliers. Suppliers are also expected to pay their own subcontractors within 30 days.
Over the past 5 years, most of ACAS's contract awards have been in IT services, office and computing equipment and software and information systems.
Relevant CPV codes
- 72250000 · System and support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@advisory-conciliation-and-arbitration-service-acas.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@advisory-conciliation-and-arbitration-service-acas.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@advisory-conciliation-and-arbitration-service-acas.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@advisory-conciliation-and-arbitration-service-acas.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@advisory-conciliation-and-arbitration-service-acas.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@advisory-conciliation-and-arbitration-service-acas.gov |
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