Expired contract

Service Management Tool - Support Hubs

Details

Supplier(s)
Freshworks Inc.
Value
£336,920
Duration
2 years
Topic
Software package and information systems
Published
25 November 2021

Tender description

G-Cloud 12 Call off for Service Management Tool for BTP Support Hubs

Timeline

  1. Completed: Award published25 November 2021
    Current notice
  2. Completed: Award date15 December 2021
  3. Completed: Contract expiry date14 December 2023

About the buyer

British Transport Police is the national police force for the railway network in England, Wales and Scotland, a blue light body with its own commercial services team. Train and freight operators fund its policing through Police Services Agreements overseen by the British Transport Police Authority. The Authority, a Department for Transport public body, sets priorities and allocates funding. Much of its buying runs through Crown Commercial Service frameworks such as G-Cloud.

Over the past 5 years, most of British Transport Police's contract awards have been in software and information systems, office and computing equipment and communications equipment.

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Decision makers

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Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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