IT1313 Out of Hours Call handling Service
Details
- Buyer
- Wiltshire Council
- Supplier(s)
- Orbis Project Ltd
- Value
- £73,704
- Duration
- 4 years
- Topic
- Call centre
- Published
- 12 October 2021
- Source
- uk:contracts_finder
Tender description
Wiltshire Council provides an Out of Hours (OOH) call handling service 365 days a year that covers a variety of services. The main users are Highways, Housing, Public Protection, and dog control.
Timeline
- Completed: Award date27 August 2021
- Completed: Award published12 October 2021Current notice
- Completed: Contract expiry date30 September 2025
About the buyer
Wiltshire Council is a local authority serving Wiltshire, and buys through its own procurement team. Procurement follows the Procurement Act 2023, in force since February 2025. All contract opportunities are listed on the Supplying the South West portal, shared across councils in the region. Larger opportunities also appear on Find a Tender and Contracts Finder. Some contracts are awarded through frameworks the council runs itself, others through partners such as the Crown Commercial Service. Adult social care providers can join frameworks including the Flexible Framework, Good Lives Alliance and Living My Life through the same portal.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Wiltshire Council's contract awards have been in architectural and engineering services, construction work and IT services.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wiltshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wiltshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wiltshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wiltshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wiltshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wiltshire-council.gov |
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