Expired contract

Mini Competition For ITSM VIA SBS/18/NH/WAR/9333 - LOT 2

Details

Value
£352,611.42
Duration
3 years
Topic
Software support services
Published
7 October 2021

Tender description

3 year contract to build and deploy an ITSM (Information Technology Service Management) and ITOM (Information Technology Operations Management) which provides discovery/monitoring as a Cloud Saas (software as a service)

Timeline

  1. Completed: Award date2 August 2021
  2. Completed: Award published7 October 2021
    Current notice
  3. Completed: Contract expiry date24 August 2024

About the buyer

West Mercia Police is a blue light force based in Worcester. The force works with Warwickshire on joint procurement, led through the Police and Crime Commissioners for West Mercia and Warwickshire. Support services for victims and criminal justice users have been commissioned through one joint tender covering both areas. Each area's services are tailored to its own population. The joint tender was run as an open procedure split into six lots. Custodial healthcare has been tendered on behalf of West Mercia, Staffordshire and Warwickshire.

Over the past 5 years, most of West Mercia Police's contract awards have been in construction work, repair and maintenance and clothing and footwear.

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Decision makers

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