Contact Centre as a Service ("CCaaS") Legal Support Services
Details
- Supplier(s)
- DLA Piper LLP
- Value
- £105,000
- Duration
- 2 years
- Topic
- Legal services
- Published
- 8 October 2021
- Source
- uk:contracts_finder
Tender description
The Customer requires external legal support to complement the Defra group Commercial ("DgC") team and the Government Legal Department ("GLD") in delivering the retender of the Cloud Contact Centre as a Service ("CCaaS") via a procurement to be run as a Further Competition under the Crown Commercial Service ("CCS") Network Services 2 framework agreement (RM3808). The Supplier shall provide advice and/or drafting on any aspects relevant to the procurement and implementation of the CCaaS as and when required. The contract commenced on 1 August 2021 and will end on completion of the services and, in any event, by the longstop date of 31 March 2023. Estimated fees range £35k to £105k.
Timeline
- Completed: Award date1 August 2021
- Completed: Award published8 October 2021Current notice
- Completed: Contract expiry date27 December 2023
About the buyer
The Department for Environment, Food & Rural Affairs (DEFRA) is a ministerial department that also buys through agencies such as the Environment Agency, the Rural Payments Agency and the Animal and Plant Health Agency. DEFRA also procures goods and services through the Crown Commercial Service. Existing contracts and frameworks set up under the previous procurement regulations remain valid until they expire.
Over the past 5 years, most of DEFRA's contract awards have been in research and development, construction work and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-environment-food-rural-affairs-defra.gov |
21 similar open tenders
See more open tenders related to Legal services.
- Open tender
Specialist Immigration Advice Services
- Open tender
Property Services Framework
- Open tender
2025 Standard Crime Contract tender outcome
Related topics
Topics related to Contact Centre as a Service ("CCaaS") Legal Support Services, ranked by notice volume.
- 1,284£122.6bn
- 1,452£103.1bn
- 4,655£217.2bn
- 11,824£339.1bn
Related buyers
Buyers similar to Department for Environment, Food & Rural Affairs (DEFRA).
- 1,640£55.3bn
- 824£128.8bn
- 676£160.4bn
- 503£11.8bn
- 409£8.7bn
- 393£1.6bn
- 325£1.2bn
- 290£1.6bn
- 289£612.2m
- 239£220.2bn
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.